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Returns & Refunds

Consumer's right to withdraw

1. A customer being a consumer may withdraw from the Goods sale agreement without giving a reason. The time limits for withdrawal from the agreement shall expire following the expiry of 30 days of the date of taking possession of Goods by the Consumer or of the date of taking possession of Goods by a third party indicated by he Customer, other than the carrier.


2.
In the event of an agreement for many items, delivered separately, in lots or in parts, the time limits for the withdrawal from the agreement shall expire following the expiry of 30 days of the date of taking possession of the last item by the Consumer or of the date of taking possession of the last item by a third party indicated by the Customer, other than the carrier.


3. To meet the time limits set out in Sections 1 and 2, the Customer shall send the Seller a declaration on withdrawal from the agreement prior to the expiry of the said time limits.


4. The withdrawal from the Goods sale agreement shall be effected by means of submitting an unequivocal declaration by the Customer to the Seller. The said declaration may be made on the form constituting Annexe No. 2 to these Regulations, but the use of the form is not obligatory.


5.  In the event of withdrawal from the Goods sale agreement by the Customer under the procedure described in this Article,


a)  The Customer should send the Goods back to the Seller to the following address: ul. Czajkowskiego 15, 43-300 Bielsko-Biała, immediately but in any event within not more than 14 days of the date of its withdrawal from the Goods sale agreement. The afore-mentioned time limits shall be deemed as met if the Goods are sent back by the Customer prior to the expiry of 14 days. Direct costs of return of the Goods shall be borne by the Customer.

b) The Seller shall refund the Customer all and any payments received from the Customer, excep the costs of delivery of Goods, immediately but in any event within not more than 14 days of the date of the withdrawal from the Goods sale agreement. 

The Seller shall refund the payments with the use of the same forms of payment as the ones used by the Customer in the original transaction, unless the Customer gives its express consent to any other solution. In each event the Customer shall bear no charges connected with the return of the Goods.


6.  The Seller may postpone the refund of the payment until the earlier of: the receipt of the Goods or the delivery to the Seller of a proof of sending the Goods back.


7. The Customer shall be liable for a reduction in the value of the Goods resulting from the use thereof in any other way than necessary to find out the nature, characteristics and functioning of the Goods.


8.  The Customer shall not be entitled to the right to withdraw with regard to agreements set out in Article 38 of the Consumers' Rights Act of 30 May 2014 (Dz. U. of 2014, item 827), including agreements:


a) in which the price or the compensation depends on fluctuations on the financial market, over which the Seller exercises no control and which may occur prior to the expiry of the time limits for the withdrawal from the agreement;

b) in which the subject of performance is non-prefabricated goods, produced according to the customer's specification or used for satisfaction of the consumer's individualised needs;

c) in which the subject of the performance is goods liable to deteriorate or expire rapidly;

d) in which the subject of the performance is goods delivered in a sealed package, which cannot be returned after the opening thereof because of health protection or for hygienic reasons, if the package was opened after the delivery thereof;

e) in which the subject of the performance is goods which upon delivery are permanently connected with other things;

f) in which the consumer expressly requested the entrepreneur to arrive in its place for the purpose of doing an urgent repair or performance of maintenance works; if the entrepreneur additionally provides other services than the ones required by the consumer or delivers other goods than the spare parts necessary for the performance of the repair or maintenance works, the consumer shall be entitled to withdraw from the agreement with regard to additional services or goods.


Annexe to the Regulations - Template of the Withdrawal Form (the form shall be completed and sent back only in the event of withdrawal from the agreement)

  

Addressee:  Jakub Chmielniak

conducting economic activity under the business name of "LETHE Jakub Chmielniak

ul. Czajkowskiego 15, 43-300 Bielsko-Biała

 

I/We(*) herewith inform of my/our withdrawal from the sale agreement with regard to the following goods(*):

 

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Date of conclusion of the agreement (*)/collection (*)(*)

 

 

 

Order number

 

 

 

 

Consumer's name and surname

 

 

 

 

Consumer's address

 

 

 

 

Consumer's signature (only if the form is sent in the paper version)

 

 

Date

 

 

 

 

 * Cross off the unnecessary items

DOWNLOAD - Withdrawal form
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